[2023/03/03 06:02:00]

The path to working in the fraud prevention industry isn’t always a straight one, and Elma Ocampo’s journey is no different. Recently promoted to ClearSale International Marketing Director, Elma talks about how ClearSale is a champion for women and diversity in leadership, as well as offers her best advice to new ecommerce businesses.

[2023/03/02 05:03:03]

For enterprise retailers and large ecommerce businesses, fighting fraud isn’t their only concern. Fraudsters and customers alike look for ways to make the most of the very programs and offers designed to attract more customers. Even if you’re familiar with policy abuse, there are actions that every impacted business should take to protect their organization from this rising threat to revenue.

[2023/02/22 06:55:28]

Connecting with and keeping customers is more challenging than ever. Ecommerce competition is up, and so are rates for digital ads, while ROI on ad spending is down, according to a recent Shopify report. As a result, the report recommends that brands “prioritize customer lifetime value and promote brand loyalty.

[2023/02/22 06:54:40]

There’s been a lot of talk about how the metaverse will change the way customers, brands, and retailers interact. Most of that conversation has focused on digital and virtual opportunities that could be worth anywhere from $2 trillion to $12 trillion, according to a Goldman Sachs analysis. However, because the technology that supports metaversal experiences like virtual reality and immersive social interactions is evolving rapidly, Deloitte observes that right now “no one has a clear picture of what the metaverse… will ultimately become.

[2023/02/14 03:06:00]

Whether you use Audible’s personalized suggestions to find your next summer “must-read” or Amazon to remind you to reorder laundry detergent just as you run low, Big Data and machine learning at work are increasingly a part of our daily lives.

[2023/02/14 12:23:00]

Being a retailer in China can be challenging, thanks to the high number of small cities — many in relatively remote areas — and an ecommerce explosion over the past few years. But the opportunity for businesses to expand into China via online sales is increasing. Ecommerce sales are expected to reach $2.3 trillion in 2022 and $3.2 trillion by 2026. In fact, McKinsey & Company reports that China is “set to retain its preeminent role as the engine of global consumption growth post-pandemic.” And yet, along with tremendous potential, China brings many unusual risks from unexpected sources.

[2023/02/09 06:22:36]

Leading chargeback management service handles more than 25,000 cases for Fortune 500 brands and other retailers as fraud skyrockets.   South Jordan, UT (January  11, 2022) -- Chargeback management leader, ChargebackOps, a ClearSale company, announced today that it has recovered more than $2.2 million during 2022 for its clients. The number is indicative of consumers’ growing use of online shopping and merchants’ concerns around fraud, both of which increase dramatically during the holiday and post-holiday season.

[2023/02/02 12:28:00]

E-ticketing has become the most popular way to purchase tickets for sporting matches, concerts, and other events. While it’s certainly convenient to buy tickets online and even store them on smartphones, the technology is not foolproof, as evidenced by the recent Taylor Swift Eras concert ticketing debacle. A combination of bot attacks, the nature of the industry, and fraud created havoc for “Swifties” who desperately wanted to see their favorite performer and for Ticketmaster to deal with the financial fallout.

[2023/02/01 06:23:39]

You may see some fraud prevention companies talk about eliminating fraud from your ecommerce business. It’s a lofty goal and one to be wary of. Any company with zero fraud may in fact have a bigger problem that can threaten their bottom line. That’s not to say you should open the floodgates to fraudsters. The best fraud prevention strategy involves a balance between fighting fraud attacks and maintaining a healthy approval rate.

[2023/01/27 06:56:57]

Retailers face a challenging environment in 2023 as global economic growth slows and the U.S. remains at risk of recession. At the same time, fraud against retailers continues to rise. The combination of slow spending growth and increased fraud threats to revenue and customer relationships requires retailers to adjust their fraud prevention strategies. The goal should be to combat fraud — especially friendly fraud and policy abuse — without eroding revenue by turning off good customers who may be shopping less often and spending less per order.