Shopify App : Chatinbox ‑ Customer Happiness
Support Your Customers & Close More Sales via Whatsapp Chats
About Chatinbox ‑ Customer Happiness
WhatsApp Chats and More : Provide quick & easy customer support service via WhatsApp.
Respond Shoppers Quickly : Be there for your customers in their favorite channel.
Know Your Store : See which pages are the most clicked and your most busy hours.
Type your Whatsapp number and start answering your customers.
Chat Inbox is a unified customer service chat solution that allows you to support your customers and answer their questions over Whatsapp.
Powerful Features
- Orders: Order details and timeline
- Customers: Customer name and previous orders in Whatsapp chat
- Performance reports: Detailed agent and button performance reports
- Dashboards: Powerful agent and admin dashboards with charts
- Customer support: Use labels, notes and reminders
- Easy to use: Transfer, close/open chats. Send/receive audio and images
- Chat auto-assign: Alghorithms like most waiting, random etc. with auto messages
- Libraries: Use company wide text, image and file libraries
- Multiline: Add different Whatsapp lines for your stores
- Privacy: Hiding phone numbers is available
Why Chat Inbox?
- Your customer's data, orders, conversations and support functions in a single panel
- Powerful and complete chat app with advanced features
- See customer information and orders without leaving your chat panel
- Colorful design
- Easy install and simple configuration
- Easy licensing and onboarding
- WhatsApp Business API support with unlimited messages and contacts
Chat Button Features
- Unlimited: WhatsApp Live Chat Button with unlimited chats
- Quick Install: Start using in minutes, and can be configured to match your store style
- Always Open: Works on desktops, tablets and mobile devices.
- Multiple Agents: Add more WhatsApp numbers and agents as you grow
- Online-Offline: Let customers know that you are ready to talk
- Chat Analytics: You can see how many clicks today, this week etc. Also, pages with most clicks
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About the Author
Matej Kontros is an E-Commerce expert and app developer with over a decade of professional experience in IT.
Matej has worked for organisations of all types and sizes, including global players, startups, and agencies. He designed, developed, and maintained complex projects.
Matej's expertise includes e-commerce, software engineering, web development, systems administration, internet security, managing projects, and building teams.
Visit his website at [ Web Linkedin ] or contact him at [email protected].