Livechat More Effectively by Understanding Customer Behavior
About Live Chat Customer Service FAQ
Cart Recover w/ Smart Triggers : Real-time cart preview, send automatic discount, deals to visitors via smart trigger based on behaviors to reduce shopping cart abandonment
Tracking live customer view : Monitor visitor on-site behavior in real-time, tailor effective messages to satisfy them instead of bot messages. Online Store 2.0 supported
Personalized Customer Support : Get full visitor information with Customer Insights to know whether this is a new or returned customer. A business Shopify chat solution
Live Chat powerful solution integrate with Personalized Customer Service
Chatalyst, beyond other live Shopify chat app, enabled stores to reduce ticket first response time, provide a proactive & personalized support to shoppers at every stage of buyer's journey
Better than heatmap tools, it notifies you exactly when you need to reach out to visitors in order to delight & turn them into your lifelong fans & remarkably boost conversion rates
Use templates, Shopify macros to cut support time. Your support team will be more productive. No need to worry about abandoned checkout anymore.
Delight your customers with insightful visitor data
- View the list of visitors who are currently online & what they’re browsing to start chatting proactively in 1-click with personalized messages
- Track real-time visitor activities, see which pages they're on to tailor messages along their buying journey
- Notify you instantly when any visitor reaches important pages, like Cart & Checkout to trigger a proper conversation & reduce abandoned carts
- Get the full customer profile once you start chatting – location, browser, latest orders, browsing & purchase history, cart preview, so you can prepare & answer him/her faster.
- Sync all customers data from Shopify including name, email, orders, purchase history to know whether this is a new or returned customer & provide personalized support
Increase checkout rate with smart triggers
- Create advanced triggers to sort out visitor groups on store (which sources they come from/ searching products/ viewing products/ add to cart/ check out successfully and more)
- Target customized messages for each trigger by popping up messages while visitors are on site
- Set priority for triggers to know which visitor groups need more focus
Integrate FAQ into chat box
- Let shoppers find answers they are looking for in a fast & convenient way
- Reduce repetitive questions & eliminate ticket backlog
Do more than just chat
- Powerful functions in the chat composer
- Offer discount codes to upsell & prevent cart abandonment
- Beautiful stickers, emojis
- File Transfer to customers
- Auto-assign chat to available agents
- Use operator's notes as internal inside conversation
- Send quick responses to reply faster to common questions
- 6 operators
- Operating Hours
- Unlimited Chat history
- Not affect to store speed performance
- Full customization to make chat widget stand out & fit your store
- Get email notification when all staff are offline
- Chat Reports
- No coding required. Install & set up in few clicks
October 09, 2020
Up-to-date tech: works with the latest themes
About the Author
Matej Kontros is an E-Commerce expert and app developer with over a decade of professional experience in IT.
Matej has worked for organisations of all types and sizes, including global players, startups, and agencies. He designed, developed, and maintained complex projects.
Matej's expertise includes e-commerce, software engineering, web development, systems administration, internet security, managing projects, and building teams.
Visit his website at [ Web Linkedin ]
or contact him at email@example.com.