Shopify App : Charles

All-in-one Conversational Commerce OS

About Charles

Boost traffic into your chat : We help you to transform website traffic into 1:1 conversations to drive up conversion rates and lower returns.

Convert customers via chat : Powerful features to enable end-to-end customer service: message templates, chatout links, order tracking, and many more tools.

Create marketing newsletters : Create newsletter your clients can't ignore. Your WhatsApp newsletters will never disappear in overloaded email accounts.

Description

About Charles

Charles provides an all-in-one conversational commerce suite that empowers e-commerce consumer brands and retailers to transform conversations into conversion and strengthen customer satisfaction and loyalty. Aiming to reinvent commerce by merging the worlds of shop systems and messaging apps, Charles enables businesses to sell and engage with customers from WhatsApp, Facebook Messenger, and other messaging applications effectively and securely in one central hybrid chat interface.

Key benefits

Enhance custom service experience

  • Integration with all major messaging apps and manage communication in one platform
  • Capture and engage with customers in a more fun and intimate way remotely
  • Deliver convenience and decision support while your customers are on the go

Increase traffic and conversion

  • Deliver retention marketing campaigns that drive recurring revenues
  • All Charles users have reported that conversational commerce have significantly improved conversion rate
  • Ready-to-use and highly configurable bubbles and newsletter widget to generate traffic and increase Acquisition

Promotes collaboration between human agents and chatbots

  • Reduce human agents' burden with AI-powered support chatbots
  • Chatbots can automatically update customers on order statuses, help solve orders issues, and much more

Measure success and optimize your business

  • Track conversion rate and sales performance in real time
  • Identify opportunities to lower acquisition costs and increase sales
  • Gain insights into your customers, revenue and product trends

Please note that our app does not require an Online Store 2.0 theme to be functional.

App Images
Launch date
May 19, 2022
Social media links

About the Author

Matej Kontros

Matej Kontros is an E-Commerce expert and app developer with over a decade of professional experience in IT.

Matej has worked for organisations of all types and sizes, including global players, startups, and agencies. He designed, developed, and maintained complex projects.

Matej's expertise includes e-commerce, software engineering, web development, systems administration, internet security, managing projects, and building teams.

Visit his website at [ Web Linkedin ] or contact him at [email protected].