About Charles

Charles provides an all-in-one conversational commerce suite that empowers e-commerce consumer brands and retailers to transform conversations into conversion and strengthen customer satisfaction and loyalty. Aiming to reinvent commerce by merging the worlds of shop systems and messaging apps, Charles enables businesses to sell and engage with customers from WhatsApp, Facebook Messenger, and other messaging applications effectively and securely in one central hybrid chat interface.

Key benefits

Enhance custom service experience

• Integration with all major messaging apps and manage communication in one platform
• Capture and engage with customers in a more fun and intimate way remotely
• Deliver convenience and decision support while your customers are on the go

Increase traffic and conversion

• Deliver retention marketing campaigns that drive recurring revenues
• All Charles users have reported that conversational commerce have significantly improved conversion rate
• Ready-to-use and highly configurable bubbles and newsletter widget to generate traffic and increase Acquisition

Promotes collaboration between human agents and chatbots

• Reduce human agents' burden with AI-powered support chatbots
• Chatbots can automatically update customers on order statuses, help solve orders issues, and much more

Measure success and optimize your business

• Track conversion rate and sales performance in real time
• Identify opportunities to lower acquisition costs and increase sales
• Gain insights into your customers, revenue and product trends

Please note that our app does not require an Online Store 2.0 theme to be functional.