Shopify App : ChargeDesk

Optimise customer support. Manage orders inside any helpdesk.

About ChargeDesk

Supercharge Your Helpdesk : See Shopify orders inside Freshdesk, Zendesk, Front, Help Scout, LiveAgent, Intercom, LiveChat, HubSpot, Missive, Gmail, Chrome & more!

Process Refunds : Enable your support agents to process refunds without leaving their helpdesk. Record a full log including reason codes for detailed reports.

Create Live Shopify Orders : Create an orders for a customers during any conversation and send a link for immediate payment on your Shopify store. Never miss a sale.

Integrations
Front Help Scout Freshdesk Intercom Zendesk Hubspot
Description

ChargeDesk connects your Shopify store with your existing helpdesk. We offer native integrations with all the most popular helpdesks. For those which we don't directly support, our Chrome app will allow you to tag and manage customers on any web page. We also offer iOS and Android apps for customer management on the go.

Our powerful algorithms automatically match your customer's orders to their support tickets. Orders will be shown next to support tickets where you can see the customer information and perform refunds. In the rare case where a perfect match is not found, our apps enable your support agents to search for customers based on their name, email address, phone number or even information inside the order itself.

ChargeDesk also uniquely allows you to create new orders for your Shopify store right next to a support tickets or conversations. This means your support agent can be chatting with a customer and immediately create an order for them. The customer will complete the order on your store as if they had chosen the items themselves. Say a customer is asking about the best shoe for their needs. A support agent can suggest a shoe, in their size and send them a link to the final order with their items already in their cart.

The ChargeDesk platform also offers detailed reporting, invoice and receipt generation, a self-support portal and many more features.

App Images
Launch date
July 15, 2021
App rating
5.0

About the Author

Matej Kontros

Matej Kontros is an E-Commerce expert and app developer with over a decade of professional experience in IT.

Matej has worked for organisations of all types and sizes, including global players, startups, and agencies. He designed, developed, and maintained complex projects.

Matej's expertise includes e-commerce, software engineering, web development, systems administration, internet security, managing projects, and building teams.

Visit his website at [ Web Linkedin ] or contact him at [email protected].