Shopify App : Channels ‑ free web calls

Free web calls for you and your customers.

About Channels ‑ free web calls

Free calls from your store : Add a simple widget to your store and let your customers call you for free, directly from their browser.

Know who's calling : Whenever a customer calls you Channels recognizes the caller and shows you who is calling so you're always prepared.

Build a helpline in 5 minutes : Get a phone number and build a helpline your customers will enjoy calling.

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Did you know that majority of customers are disappointed with how hard it is to contact brands in case of an issue or simply a question? That means abandoned carts and lower order value. What's even more important 86% of buyers are willing to pay more for a great customer experience.

That's why Channels is here to help you. Channels gives you a way to offer help exactly at the moment your customers need. You can add a simple widget to your website, where customers will be able to call you completely for free, directly from the website. They won't have to pick up the phone nor dial any number. Two clicks are all it takes.

That's not all! Channels is more than just a simple Web Call. It's a data-driven phone system that lets you know exactly who’s calling so you’re always prepared. You can build your contact center in less than 5 minutes and improve your results right away.

Let customers call you directly from your website

Add Channels Web Call to your website and offer your customers a way to call you directly from your website. It's a simple, yet very powerful feature that allows you to stand out from the crowd. Remember, If you invest in your customers' experience, your customers will invest in you

Get a phone number for your business

The majority of customers are still choosing phone as their go-to customer support solutions. With Channels you'll get a free phone number with a fully equipped system to make and take calls.

Improve customer experience

Channels will recognize the caller and display all the necessary info right before the call, so the agent will always be prepared. Instead of asking unnecessary questions, he can go straight to the point and solve the problem much faster. Thanks to that the call gets much pleasant for both sides and as we know happy customer = returning customer.

Grow your sales

Providing exceptional customer service is one way to grow your business, but with Channels, you can also make outgoing, international calls. Thanks to our Chrome Extension you can make and take calls from any webpage you are on. Forget about desk phone and improve your sales with a dedicated

Answer calls on the go

With our Mobile app, you’ll be ready to handle calls wherever you are. Plus, you get access to all your phone numbers, contacts, and key information. All through your smartphone. It won’t matter if you’re in the office or on the bus.


  • Free web calls from your Shopify store
  • Domestic and International phone numbers
  • Free incoming calls
  • Click to Call Widget
  • Mobile App for iOS and Android
  • Call recordings
  • Call forwarding
  • IVR
  • Voicemail
  • Call analytics and reporting
  • 24/7 Support

Improve customer experience and grow your business with a phone system designed with eCommerce in mind.

App Images
Launch date
September 24, 2020
App rating
Top features

Speed tested: no impact to your online store

Latest Blog Posts on

VoIP vs. landline – which phone system is better for your business?

[2022/02/09 10:53:59]

Quality phone customer service is definitely the must-have for a business owner who aims high. Your company needs to be available for customers 24/7. They need to know that if something goes wrong (let’s hope that it will happen as rarely as possible), they can make a quick call and get to know how to Read More The post VoIP vs. landline – which phone system is better for your business? appeared first on Channels.

About the Author

Matej Kontros

Matej Kontros is an E-Commerce expert and app developer with over a decade of professional experience in IT.

Matej has worked for organisations of all types and sizes, including global players, startups, and agencies. He designed, developed, and maintained complex projects.

Matej's expertise includes e-commerce, software engineering, web development, systems administration, internet security, managing projects, and building teams.

Visit his website at [ Web Linkedin ] or contact him at