Shopify App : Cassie ‑ Smart Chat & Helpdesk

Centralized helpdesk with built-in best practices

About Cassie ‑ Smart Chat & Helpdesk

No more waiting : Enable best-practice automations that respond to common questions like "where's my stuff?"

Fewer tabs : Answer emails, manage orders, and chat with customers all in one place. Take a breath - it's calmer here.

Customer insights : Recommend the right products to each customer by instantly seeing what they have been browsing.


The best brands know the value of an incredible customer experience

Cassie is an omnichannel customer support helpdesk for Shopify that gives immediate answers to your customer’s most popular questions. Built for ecommerce businesses who care deeply about their customers, we help you provide world-class service in a fraction of the time.

Reclaim your time (and sanity)

With Cassie, best-practice automations are live with a click. Our simple and intuitive interface puts everything you need, right where you need it - no more bouncing between tabs or endlessly scrolling through emails. And since we’re built for Shopify, you cancel, refund, and edit orders in a couple of clicks. Namaste.

Talk to your customers like a neighborhood regular

Our centralized conversations give you a 360-view of your customer. With Cassie, you’ll instantly see browse history, cart contents, previous purchases, and so much more. Recommend the right product to each customer and watch satisfaction (and revenue) soar.

Become an expert in ecommerce support

Do you know how the best brands use customer support to increase retention and word-of-mouth referrals? We do. And with Cassie - so will you. We take the best from what other brands have already figured out and pass it on to you in the form of pre-configured automations.


  • Email
  • Live chat
  • Chat bots
  • Centralized inbox
  • Auto-categorization of conversions
  • Pre-configured best practice automations
App Images
Launch date
December 16, 2020

About the Author

Matej Kontros

Matej Kontros is an E-Commerce expert and app developer with over a decade of professional experience in IT.

Matej has worked for organisations of all types and sizes, including global players, startups, and agencies. He designed, developed, and maintained complex projects.

Matej's expertise includes e-commerce, software engineering, web development, systems administration, internet security, managing projects, and building teams.

Visit his website at [ Web Linkedin ] or contact him at