Shopify App : Candidly ‑ Customer Feedback
Post Purchase Customer Survey
About Candidly ‑ Customer Feedback
Track customer satisfaction : Understand customer satisfaction to improve customer experience, word of mouth, and repeat purchases.
Post purchase engagement : Candidly provides a simple feedback form right after checkout - when your customer is still engaged, and no follow up email that gets lost.
Notifications to your inbox : Every time a customer leaves a feedback score you get an email right to your email inbox with the score and order id.
Improve your online store by measuring customer satisfaction
If you own or manage an online store, you know how important it is to keep your customers happy. Not only do satisfied customers spend more money and are more likely to come back, they also help you attract new customers through word-of-mouth.
But how do you know if your customers are really satisfied?
Ask them.
Candidly provides a quick and simple way to measure customer satisfaction. Customers can choose a score from 1 (poor) to 5 (excellent) and tap continue. The survey is optional and customer cans choose to skip the survey entirely.
You’ll receive an email with each customer score along with the order number, so it’s easy to keep track of how satisfied your customers area.
happy customers = more sales + repeat business
Seamless workflow: use directly in Shopify admin
About the Author
Matej Kontros is an E-Commerce expert and app developer with over a decade of professional experience in IT.
Matej has worked for organisations of all types and sizes, including global players, startups, and agencies. He designed, developed, and maintained complex projects.
Matej's expertise includes e-commerce, software engineering, web development, systems administration, internet security, managing projects, and building teams.
Visit his website at [ Web Linkedin ] or contact him at [email protected].