Effortless customer surveys : Let Callexa automatically survey your customers a few days after an order has been shipped. Set it up in 15 minutes and you're ready to go.
All ratings in one dashboard : View the gathered customer feedback in our convenient dashboard or let Callexa sync it back to your order entries.
Proven Statistics : Get valuable comments from your customers and useful statistics based on the well established Net Promoter Score.
Callexa uses modern 1 click surveys based on the Net Promoter Score* (NPS), measuring the willingness of your customers to recommend you to their friends or colleagues. By doing so, your customer puts his credibility on the line, which results in more accurate assessments than impersonal star ratings. The NPS is already used by many well-known companies and has proven to achieve higher response rates than ordinary survey methods.
Our survey template is optimized for mailings and compatible with most email clients, webmail services or web browsers. Adapt it to your needs with custom text blocks, colors and your company logo. No tedious scripting, what you see is what you get. Plus you can add optional follow-up questions and tag ratings for more detailed feedback.
Let Callexa send automated surveys a few days after an order has been shipped. Incoming ratings and comments will be attached to the order entry.
Also track the development of your overall NPS score, based on the responses you get. Our well-arranged dashboard keeps you informed about all incoming feedback and detailed reports help you to evaluate your service quality.
Speed tested: no impact to your online store
About the Author
Matej Kontros is an E-Commerce expert and app developer with over a decade of professional experience in IT.
Matej has worked for organisations of all types and sizes, including global players, startups, and agencies. He designed, developed, and maintained complex projects.
Matej's expertise includes e-commerce, software engineering, web development, systems administration, internet security, managing projects, and building teams.