Shopify App : Responsible Buybacks

Circularity, resale, and store credits for streetwear brands


NOTE: The Responsible Buybacks app is also invite-only. To apply for an invite, please visit our website.

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Fully-managed circularity

The Responsible Buybacks app brings true circularity capabilities to any brand by letting customers return items for store credit.

Installing the app allows a brand to “buyback” previous purchases (Responsible handles this) in exchange for store credit for new item purchases. Customers keep their closets fresh, products stay out of landfills, and brands participate in the resale economy, all with no out-of-pocket cost. Responsible handles all the logistics, and refurbishment in a white-label experience so the brand remains the focus. Items are resold by Responsible in our premium store and profits (minus refurbishment costs) are shared with the brand.

How it works

  1. Install the app and add the Buyback snippets/blocks into your store. These will show customers which items are eligible for Buyback and for how much. It also provides the links where customers initiate a Buyback.
  2. Select which items are Buyback eligible from the app's admin console.
  3. Enter the amount of store credit you'll offer for each item.
  4. Your customers initiate Buybacks on their past purchase from your site and are redirected to a white-labeled portal where they complete the Buyback including printing shipping labels, etc.
  5. Their mailed items arrive at our facilities where they’re evaluated, refurbished, repaired, and photographed.
  6. The customer receives store credit in the form of a discount code redeemable at checkout only on your store.
  7. Refurbished items are listed for sale on our premium resale store. You earn a share of the sales, minus shipping and refurbishment costs.
App Images
Launch date
October 22, 2021
Top features

Seamless workflow: use directly in Shopify admin

Up-to-date tech: works with the latest themes

Social media links

About the Author

Matej Kontros

Matej Kontros is an E-Commerce expert and app developer with over a decade of professional experience in IT.

Matej has worked for organisations of all types and sizes, including global players, startups, and agencies. He designed, developed, and maintained complex projects.

Matej's expertise includes e-commerce, software engineering, web development, systems administration, internet security, managing projects, and building teams.

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