Shopify App : NPS Customer Feedback by email

Post Purchase survey & Abandoned Checkout feedback with NPS

About NPS Customer Feedback by email

Setup in minutes : No need for technical knowledge. Simply install the app, customize your emails & customer feedback surveys in any language & you're all set!

Collect valuable feedback : Easily email NPS surveys to your customers or let us do it automatically each time there is a new order or an abandoned checkout. That's it!

Get real-time insights : View your customers responses and NPS in real-time. Increase customer satisfaction by tracking your store's pulse 24/7!

send NPS surveys for every purchase or abandoned cart

AskBeat Customer Feedback is an easy-to-use tool for receiving feedback & measuring customer satisfaction with the tried & tested Net Promoter Score®. AskBeat delivers Post-purchase & Abandoned checkout NPS® surveys to your Shopify store customers by email, either automatically or manually, and it requires minimal setup & no technical knowledge.

NPS® is widely used to track customer happiness and is based on one simple question: "How likely are you to recommend {STORE} to a friend or colleague?". Respondents give a rating between 0 (Not likely) and 10 (Very likely) and are asked to justify their rating.

Setup in minutes

  • No need for technical knowledge & no coding needed
  • Simply install the app and customize emails & surveys, if & as needed
  • Deliver Post purchase & Abandoned checkout surveys in any language and with your own branding
  • Offer a discount code to respondents to increase retention & loyalty and boost abandoned cart recovery

Collect valuable customer feedback

  • Automatically send a Post purchase survey each time there is a new order
  • Automatically send an Abandoned cart email & survey when customers abandon their checkout, along with their cart recovery url
  • Manually email your Post purchase surveys & Abandoned checkout emails to a list of your customers at any time
  • Set a throttling limit you to ensure your surveys are not sent to the same customer more than once in a given time period
  • Send reminders to non-respondents to increase the response rate of your survey and abandoned cart recovery

Get real-time insights

  • View customers' responses & comments and spot your strengths & weaknesses
  • Identify why customers abandon their checkouts and take action, so to decrease cart abandonment and increase your revenue
  • Identify your store's promoters, passives & detractors, easily reply to them and increase your customer satisfaction & retention
  • Show customers that you value their opinion, eliminate any drawbacks, increase your returning & referring customers and boost your sales
  • Track your NPS® for different time periods and how it evolves over time
  • Monitor the number of emails sent, answered & unsubscribed

More features

  • Survey answers are displayed as soon as they arrive and NPS® results are calculated in real-time
  • Customer activity pages summarize the surveys & responses history and also show the originating orders (for automated post-purchase surveys)
  • Surveys & Dashboard are fully responsive and may be accessed from any device
  • Custom subscription plans are available upon request
  • Import of NPS® answers from previously used tools is available on demand

*NPS® and Net Promoter Score® are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld

App Images
Launch date
February 05, 2020
Top features

Speed tested: no impact to your online store

About the Author

Matej Kontros

Matej Kontros is an E-Commerce expert and app developer with over a decade of professional experience in IT.

Matej has worked for organisations of all types and sizes, including global players, startups, and agencies. He designed, developed, and maintained complex projects.

Matej's expertise includes e-commerce, software engineering, web development, systems administration, internet security, managing projects, and building teams.

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