The 8returns Shopify app includes:

• Branded and easily customizable returns portal. You decide what your portal is going to look like.
• Self-service portal. Customers can upload photos, select which and how to return items, also a return reason, and even check the status of their return. Available in English, German, and French.
• Automated and paperless shipping labels. Happy customers and no need to spend hours creating shipping labels.
• Customizable return policies. You decide what, when, and how a return can happen, what is automated (country, method, reason, product tag or type), and what needs to be checked by your team.
• Allow and block lists. Block serial returners and surprise repeat customers with more flexible policies. Or block items from being returned.
• Rules, rules, and more rules. Redirect returns and items to different destinations, issue multiple shipping labels and apply different shipping methods according to your needs.
• More options to retain your revenue. Variant exchanges, partial refunds, and store credit can be easily automated into your operation, all hands-free.
• Product repairs, custom returns, and Trade-in Items made easy. Generate a new source of income and accept items for recycling into new components.
• Manage it all in one place. Scan shipping labels or filter returns by type, status, and customer. Check the status of your returns on one page.
• Return reasons report. Customize the reasons for returning you want to display and optimize your brand according to relevant feedback from customers.
• Automated return notifications to customers. Customize email templates and messages by using conditional text blocks.
• Pre-built integrations with German Fulfillment and ERP providers and an extended help center.